crickex pkr Privacy Policy

crickex pkr is an online betting and casino platform providing services to users in Bangladesh. This privacy policy ("Policy") describes how we — the entity operating crickex pkr — collect, process, store, and protect the personal information of users of our website https://crickexpkr.cam and related mobile applications.

This policy applies to everyone who has registered on, browsed, or used any service on our platform. Our Terms and Conditions and this privacy policy should be read together, as both documents together define the mutual rights and responsibilities between you and us.

crickex pkr places the highest importance on user privacy. We do not collect any personal information unnecessarily, and we do not sell collected information to any third party.

We may collect the following types of information to operate our services properly:

2.1 Identity Information

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification (such as National ID or passport details)
• Current address

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, or Upay numbers; partial bank account information
• Transaction history — deposit and withdrawal records
• Account balance and bonus usage details

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login times and session details
• Cookies and site usage data

2.4 Behavioural Information

• Gaming and betting activity history
• List of pages visited on the site
• Search and navigation patterns
• Customer support contact history

crickex pkr collects your information in the following ways:

3.1 Information Provided Directly

When you create an account on our platform, fill in a registration form, make a deposit or withdrawal, or contact customer support, you voluntarily provide information. This information is stored directly in our systems.

3.2 Automatic Collection

Our servers automatically collect technical information when you use the website or app. This includes IP addresses, browsing data, and information obtained through cookies.

3.3 Via Third Parties

For the purposes of identity verification, payment processing, and fraud prevention, we may receive information from certain third-party providers. These providers are governed by their own privacy policies.

crickex pkr uses collected information only for legitimate business purposes. The main use cases are listed below:

4.1 Account Management and Service Delivery

• Creating and verifying new accounts
• Login and identity confirmation
• Processing deposits and withdrawals
• Providing bonuses and rewards
• Determining VIP level and calculating cashback

4.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Verifying user age (the service is for users aged 21+ only)
• Detecting multiple accounts or misuse
• Meeting applicable legal obligations

4.3 Service Improvement

• Analysing and improving user experience
• Providing relevant offers and bonuses
• Identifying and resolving technical issues
• Improving customer service quality

4.4 Communication

• Sending important account-related notifications
• Sending security alerts and OTPs
• Informing you of service changes
• Sending promotional information where you have given consent

crickex pkr does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Trusted third parties providing services on our behalf — such as payment processors, identity verification providers, and IT infrastructure providers — may receive the information needed to carry out specific tasks. These providers may only use information in accordance with our instructions and are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we will make every effort to inform you in advance where possible.

5.3 Business Operations

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. In that case, the new entity will also be bound by this same privacy policy.

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a further period as required by legal obligations, dispute resolution, or enforcement of our agreements.

6.2 Technical Safeguards

crickex pkr uses industry-standard technology to protect your information:

• SSL encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Encrypted storage of sensitive information
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can access data

6.3 User Responsibility

Alongside our technical safeguards, you are also responsible for keeping your account secure. Keep your login details private, use a strong password, and do not share your OTP or password with anyone. If you suspect any unauthorised activity, contact our customer support immediately.

The crickex pkr website and app use cookies and similar technologies to improve your experience.

7.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the service. The site cannot work properly without them. These cookies cannot be disabled.
• Functionality Cookies: Remember your preferences and settings, such as language and login status.
• Analytics Cookies: Analyse how the site is used to help improve the service. These collect information anonymously.

7.2 Cookie Controls

You can accept or reject most cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working properly.

As a crickex pkr user, you have the following rights regarding your own information:

8.1 Right of Access

You may request a copy of the information we hold about you. We will respond to your request within 30 days.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may have it corrected. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where some information must be retained due to legal obligations or legitimate business reasons, complete deletion may not be possible.

8.4 Right to Object

You may object at any time to marketing communications and unsubscribe from promotional messages. However, essential service-related messages will continue to be sent.

crickex pkr uses various third-party services and technologies, including game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others), payment processors, and analytics tools.

9.1 Game Studio

When you play games on our platform, your gaming data may be sent to the relevant game provider's server. Each provider has its own privacy policy and operates under that policy.

9.2 Payment Providers

When making transactions through bKash, Nagad, Rocket, and Upay, the necessary financial information is shared with the relevant mobile financial service provider. For bank transfers, the rules of the relevant bank apply. crickex pkr does not control how these third parties handle information.

9.3 External Links

Our platform may occasionally contain links to third-party websites. crickex pkr is not responsible for the privacy practices of those sites. We recommend reading their own privacy policies before visiting any external site.

All services of crickex pkr are strictly for individuals aged 21 or above. We do not intentionally collect any information from minors.

Age verification is carried out during the registration process. If we find that a person has created an account using false information and is under 21 years of age, that account will be closed immediately and any collected information will be deleted.

To learn more about responsible gaming and to get help managing your own or a family member's gaming habits, we encourage you to read our Responsible Gaming Guidelines.

crickex pkr reserves the right to amend, change, or update this privacy policy at any time. If changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will try to notify you by email or through the platform. However, checking this page regularly is the most reliable way to stay informed.

Continued use of our services after any changes will be considered your acceptance of the updated policy. If you do not agree with the new policy, we recommend closing your account.

For general information about crickex pkr and details about our services, visit our About Us page.